Newly appointed gazzetted class III officers who graduated from Basic Administration Training (BAT) organized by Nepal Administrative Staff College (NASC) have committed themselves towards “innovation” in service delivery once they assume government offices. This study explored out the realities of service delivery innovation as committed in the basic administration training by the gazzetted class III officers deputed/adjusted at local level governments of Nepal. The status of service delivery innovation opted by the officers has been analyzed with the framework of service gap model as suggested by Parasuraman et al. (1985).